Refund policy

Return & Refund Policy

Refunds

We want you to be happy with your purchase. If there is a genuine issue with your product, we may offer a refund or partial refund in accordance with the conditions below.

Refund requests must be submitted within 30 days of receiving your order.

To request a refund, please contact our customer support team and provide:

  • Clear photos showing the issue

  • Videos demonstrating the problem (if applicable)

  • A detailed explanation of the issue

Once we receive your request, we will review the information provided and determine the appropriate resolution.

No Returns Accepted

We do not accept product returns.

As our business operates from Australia, returning products internationally can result in significant shipping costs and unnecessary expenses for our customers. In most cases, the cost and process of returning the item is not practical, which is why we do not require customers to send products back.

Instead, if your product has a genuine defect or issue, we will work with you to find a suitable solution, which may include a refund or partial refund.

What Does Not Qualify for a Refund

Refunds are not provided for the following situations:

  • Change of mind

  • Accidental purchases

  • Sizing issues

  • Colour differences due to personal preference or expectations

  • Warmth or comfort expectations, as these can vary depending on individual preferences, climate, and location

  • Normal differences in product appearance caused by lighting, screens, or photography

Please carefully review product descriptions, sizing information, and details before completing your purchase.

Defective or Damaged Products

If your item arrives defective, damaged, or has a genuine manufacturing issue, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the product

  • Videos showing the issue

  • A description of what happened

If the issue is confirmed, we may provide a refund or partial refund depending on the circumstances.

Refund Processing

If your refund is approved, it will be issued to your original payment method.

Please allow your bank or payment provider additional processing time for the funds to appear in your account.

Contact Us

If you have any questions about your order or believe your product has a genuine defect, please contact our customer support team through the contact form on our website.